Customer Communication Service

Streamline Communication and Coordination with DBNow CCS

Streamline Communication and Coordination with DBNow CCS Effortlessly manage and streamline communication between DBAs, DB Engineers, and application owners.

With DBNow CCS, ensure every deployment, maintenance, and update is perfectly aligned with your team’s needs—reducing downtime, preventing miscommunications, and boosting operational efficiency.

What is DBNow's Customer Communication Service?

Managing patching systems across multiple services and stakeholders presents significant communication challenges.
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DBNow CCS automates these processes by streamlining communication, collecting approvals, and coordinating scheduling to ensure seamless execution across various systems.

This is especially critical for routine activities such as system patching, database maintenance, and datacenter disaster recovery tests.

See in Action

Plan maintenance or changes at different level, even datacenter outages.

Check affected databases, clusters, servers, solutions or stakeholders

After publish the maintenance, stakeholders receive requests to approve or reject the maintenance

Mail generated and send to all stakeholders, including list of affected database and solutions, and require database action

1. Plan maintenance or down time for a database or solution.

2. DBNow CCS create request to related stakeholders or owners, and send them email to login to DBNow to approve or reject this maintenance.

3. Application owner login and approve the maintenance "or propose a new time"

Key Features

Comprehensive Contact Management

Tracks and defines database contacts, specifying roles such as owners and notification recipients. Ensures the right people are informed and involved in maintenance and deployment activities, minimizing communication gaps and enhancing collaboration.

Automated Communication and Notifications

Automatically sends email notifications to relevant stakeholders for deployments, maintenance, and other critical events. Keeps all parties informed in real-time, reducing the need for manual communication and ensuring timely responses to planned activities.

Maintenance Scheduling and Planning

Allows DBAs to set maintenance schedules, define expected service states (ONLINE, OFFLINE, AUTO), and communicate these details to stakeholders. Facilitates better planning and preparation for maintenance activities, ensuring minimal disruption to services and reducing downtime.

Dynamic Service State Management

Automatically determines the service state during maintenance based on database configurations and high-availability options (e.g., RAC, Data Guard). Provides precise information about service availability during maintenance, helping stakeholders understand the impact and prepare accordingly.

Flexible Maintenance Planning

Enables DBAs to propose maintenance schedules and allows application owners to approve or suggest alternative timings. Enhances flexibility in planning maintenance activities, accommodating different needs and reducing the risk of conflicts.

Automated Maintenance Closure

Sends automatic notifications to stakeholders when maintenance is completed, with the option for DBAs to set automatic closure. Reduces administrative overhead for DBAs, ensuring that stakeholders are promptly informed when maintenance is finished, and services can be resumed.

Integration with DBNow PMS (Patch Management Service)

Plays a crucial role in coordinating communications for patch management activities. Ensures smooth and efficient patch management processes, aligning all stakeholders on the timing and impact of patch deployments.

Why Choose DB Now?

Enhanced Communication

Streamlines communication between DBAs, DB Engineers, and application owners, ensuring everyone is on the same page and reducing the risk of misunderstandings.

Improved Efficiency

Automates many aspects of the communication and planning process, saving time and allowing teams to focus on more critical tasks.

Greater Flexibility

Offers flexible planning options for maintenance activities, accommodating the needs of different stakeholders and minimizing disruptions.

Reduced Stress and Better Coordination

Helps teams plan and execute maintenance activities more effectively, reducing stress and enhancing coordination across different teams.

Seamless Integration

Works seamlessly with other DBNow services, such as the Deployment Management Service (DMS) and Patch Management Service (PMS), providing a unified platform for managing all aspects of database operations.

Elevate Your Communication and Coordination with DBNow CCS Today!

Transform how you manage database maintenance and deployment activities with DBNow CCS. Streamline communication, enhance coordination, and ensure seamless operations with our powerful Customer Communication Service.

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